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Customer Experience Representative

--Seventh Dimension Company--

Responsible for day-to-day operations and sales activities of the store which include ensuring appropriate display and cleanliness of products, providing customer service services to store customers and ensuring that customers queries & complaints are handled in a professional and friendly manner.

Responsibilities

 

·      Handle the day-to-day operations & sales activities in the store, ensure that sales targets are met and adhere to the highest standards in delivering quality services to customers.

·      Ensure customer needs are met, complaints are resolved, the services provided are quick and efficient

·      Ensure that all products and displays are effectively visible to customers and ensure brochures / models / demos are available and clear for customers convenience in case of products that are large in size, to maximize sales and profitability.

·      Ensure sufficient stock levels and availability of products through either automatic replenishment or through manual orders placement in line with stores management guidelines and sales plans.

·      Receive products and allocate them in their designated display area in a timely manner.

·      Handle all activities related to stores displays including shelves, stands, etc. and ensure the store display meets The Companys merchandising guideline.

·      Adhere to The Companys store guidelines by maintaining store cleanliness & order, ensuring timely maintenance of the store and reporting suspicious activities like shoplifting and belligerent customers to security.

·      Maintain accurate records of all branch activities including sales, revenues, promotions, special events, etc.

·      Prepare and submit reports that cover all the Sales Departments activities, and other related fields for the management as required.

 

 

Challenges

 Undergo the New Normal Protocol to Prevent Covid-19 Transmission

Keeping up with ever-changing customer expectations

Maintaining customer loyalty

Managing internal communication

Full sales cycle

Achieve monthly targets


 

 

Must Have

The desire to help others

Patience

Friendliness

Must be a quick learner

Must be able to multitask 

Must be resilient

Active listening skills

Deep product knowledge

Communication skills

Sales/customer service skills

The ability to be a brand ambassador 

 

 

What's great in the job?

  • Job is stimulating & challenging.
  • Able to learn new things and develop your skill set.
  • Achieve measurable results.
  • Feel valued and a core part of the team.
  • Opportunities to grow and progress within the company.
  • Be part of a positive culture where contributions are appreciated.
  • Seniority Level

    Entry level 

     

    Industry

    ElectronicsRetail
     
     

    Employment Type

    Full-time



     

    Job Functions

    Sales ,Business Development




    Benefits

    Salary, Commission

    PTOs

    Vacation, Sick, and paid leaves

    Sponsored Events

     Annual day event

    Prime location

    Kuwait